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Licence status and conditions

NZ Risk Services Ltd (FSP1005152), holds a license issued by the Financial Markets Authority (FMA) to provide financial advice.


Taylored Advice Ltd (FSP1005943) is authorised by that license to provide financial advice.

Nature and scope of financial advice service

Taylored Advice Ltd provides advice to our clients about their life, serious illness, income replacement, business risk, and health insurances, along with KiwiSaver options.

We provide financial advice about products from a range of providers. These providers are:


Life and disability insurances: Partners Life, Asteron, AIA, Cigna and Fidelity Life.

Health Insurances: Partners Life, NIB, AIA.

Business owners insurances: Partners Life, Asteron, AIA, Cigna and Fidelity Life.

We do not provide advice on existing whole of life or endowment products, so you will need to consult a specialist if you would like advice on those products.


We do not charge any fees, expenses or any other amounts for financial advice given to you.

Conflicts of interest and commissions or other incentives:

For life and health insurance, Taylored Advice Ltd and our financial advisers receive commissions from the insurance companies on whose policies we give advice. If you decide to take out insurance, the insurer will pay a commission to Taylored Advice Ltd and your financial adviser. The amount of the commission is based on the amount of the premium.

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made on the basis of the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme annually by a

reputable compliance consultancy firm.

Internal complaints process:

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:


-in writing:

Complaints Officer

Taylored Advice Ltd

176 Broadway Avenue, Palmerston North, 441


When we receive a complaint, we will consider it following our internal complaints process:


  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

  • We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

  • If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited.

Dispute resolution process:

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.

We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme. You can contact the Financial Services Complaints Limited at:



Company Name: Financial Services Complaints Limited

Address: Level 4, Sybase House, 101 Lambton Quay, Wellington 6011

Postal Address: P O Box 5967, Wellington 6140

Telephone: 0800 347 257 (freephone if within New Zealand) or

+64 4 472 3725 (if calling outside New Zealand)

Email address:


Our duties:

NZ Risk Services Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:



  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests


  • exercise care, diligence, and skill in providing you with advice


  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)


  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).


This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at


The Code of Conduct standards can be read here: professional-conduct-for-financial-advice-services.pdf

Contact details:

Taylored Advice Limited (FSP1005943) is trading under the license of Financial Advice Provider NZ Risk Services Ltd (FSP1005152), trading as Adelphi Insurance Brokers Ltd.


You can contact us at:

Company name

Taylored Advice Ltd

176 Broadway Avenue, Palmerston North, 441

06 777 5955

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